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FAQ

POST AN AD

How to post an advert on IsokoNow

Posting ads on IsokoNow.com is easy and fast, just take the following steps to proceed:
1. Click on Publish listing
2. Complete all the information about your item such as title, category, region, description, price and add photos (at least three photos needed for cars and phones).
3. After filling out the required fields, click on “Publish” button.
4. Your advert will be published shortly once moderation process is completed.
5. Once your advert is live, you will receive a notification email.
6. Be ready to receive numerous incoming calls from your potential buyers. Good luck with your sales!

What happens after I post my ad?

1. Our moderators will review your ad very carefully and if all the fields are filled out correctly, it will be activated shortly.
2. You can find your advert on our website only when it is approved by our moderators.
3. You will get a notification email when your advert is active. If there is something wrong with your advert, you will be notified about that and all the mistakes will be specified so that you can edit your advert correspondingly.
4. After publishing your advert, you can edit it again if needed and repost. Once done, your advert undergoes moderation before being activated on the website.
5. You can delete or close your advert any time you want. You just have to click on the Close button placed under the ad or click on the cross placed on the top right corner of the ad.
6. You shouldn’t publish adverts of the same content. They will be considered duplicates by our moderators and won’t go active on the website.
7. You can always manage your ads by logging in to your IsokoNow account and clicking on My Listing.

Posting rules

Following rules are required while you are posting adverts on IsokoNow:
1. Every advert must have a precise title. 2. Every advert should contain only unique images (taken by the seller and not downloaded from the Internet) without any contact information or watermarks.
3. Every advert of cars or phones must contain images.
4. Make sure you chose an appropriate category. Be attentive choosing a category for a job proposal and/or a resume.
5. The prices of your items must correspond to the real prices of similar products.
6. All posted products and/or services must be located in Rwanda.
7. All items and products must be legally permitted.
8. Each item for sale must be posted separately. You cannot post several products within one and the same advert.
9. Every advert must contain a brief and clear description.

Tips for creating an effective ad

If you really want to create a great ad, it is highly recommended to follow the instructions below:
1. Use a clear title which includes the name of the item you sell. Try to make your title appealing and eye-catching.
2. Set an appropriate price for your item so that the advert is approved. If the price is not relevant, it may be declined. Make sure to carry out some investigation of the prices for a particular item.
3. The description of your product must be informative enough and mustn’t contain any false information regarding your product or service.
4. Upload only unique and high-quality photos of your items taken by yourself and not downloaded from the Internet. The better photos you add, the more attractive your ad looks to the potential buyers and the more calls you receive.
5. Indicate correct contact details for the potential buyers/clients to be able to reach you easily. Try to respond all the incoming calls or to call back your customers once available.
6. Try to fill out all the fields of your profile page, as well as those of your advert, to let your customers dispose of all the necessary information about you as a seller and the products you sell.
7. The better rating you have on our website, the more chances you get to attract a lot of buyers. Remember that it is important to build trust in your business. Your rating depends on the number of positive/negative feedback received from your previous customers.
8. Make your advert as risk-free as possible. Underline that no prepayments are required and be ready to list those delivery services which presuppose payment on the delivery of the product ordered.

MANAGING ADS

My advert has been put on hold. Why?

There are several reasons why your ad can be placed on hold by our moderators:
1. You tried to post several items within one ad. It is not allowed to do that. Each item for sale must be posted separately, one ad - one product. Please follow this simple rule so that your ad is activated shortly.
2. Pictures you've uploaded contain contact numbers. We do not allow posting this kind of photos. Please add pics which don't have any phone numbers for your ads to go active on IsokoNow.
3. There are certain restrictions concerning prices users might set. Please, input an appropriate price for your advert to be approved. If the price is not relevant, it may be declined. Make sure to carry out some investigation of a market value of an item you intend to sell.

How to share ads on Facebook or Twitter?

Log in to your IsokoNow account, go to My Listing, click on the advert you want to share, scroll down until you see Facebook/Twitter icons, click on a particular icon to be able to share the link.

Prohibited items on IsokoNow

Please, take a moment to review the items which are not allowed to be advertised on IsokoNow:
1. Narcotics, steroids, and any drugs or medications that require a prescription from a licensed medical specialist
2. Weapons
3. Restricted military/police items
4. Human organs
5. Illegal/pirated copies
6. Stolen property
7. Code grabbing and lock picking devices
8. Electronic equipment prohibited by the law
9. Sexually-oriented services
10. Loans, money transactions, Bitcoin
11. Multi-level marketing, pyramid, and matrix programs
12. Network marketing and “Home Base Business” jobs
13. Products (offers or services) prohibited to sell by the law
Please, consider the following rules:
Food and healthcare items should have a clearly marked expiration or ‘use by’ date.
Ads can't contain pictures of nudity.

How long will my ads stay on the site?

Your ads remain on the site for 3-6 months (since the date of the last update) before they are automatically deleted or until you decide to deactivate them. Please note that you can update your ad if you haven’t sold your item.

HOW TO LEAVE FEEDBACK OR REPORT ILLEGAL ACTIVITY

How to leave feedback about the seller or report illegal activity on IsokoNow site?

If you want to leave feedback concerning your buying experience on IsokoNow, click on Leave feedback button available within each advert on our website. Provide a detailed feedback about the seller and note that your feedback will be visible for all IsokoNow users.
You can also Report on illegal/fraudulent activity if you find something suspicious about the seller or his advert. Your feedback will be immediately redirected to IsokoNow support managers and we will block the seller if he proves to be a scammer.

PREMIUM SERVICES

What are Premium Services?

Premium services are meant for sellers of any kind, but mostly for professional sellers/companies. They allow sellers to promote their ads actively and sell their products fast by getting up to 15 times more clients.

Benefits of Premium Services

Since IsokoNow is the place where buyers and sellers meet, you will need a good promotion for your ads. Below you can find 6 main benefits of our Premium Services:
1. IsokoNow is the largest

Yes, we are proud of the fact that IsokoNow is the biggest marketplace in Rwanda by the number of visitors and ads posted.
2. IsokoNow has more clients
We get our visitors only from relevant sources like Twitter, Google, and Facebook.
3. Relevancy promotion algorithms
We promote your ads only to those users who could be interested in your products. That gives you the biggest number of real clients.
4. Personal Support
We have a dedicated support team who understand your needs very well and ensure customer satisfaction.
5. Fair price
We charge you in Rwandan Franc(Rwf), so you won't pay any extra commissions.
6. IsokoNow is secure
We use secure gateways of European banks, so all transactions are 100% secure.
If you wish to purchase a Premium Service bundle, please visit this link:https://isokonow.com/premium-ads-p29

Pricing and fees

Boosted ads pop up much more frequently than standard ads. Also, we update and highlight them to get maximum visibility in search results and categories. Imagine that you hire a dedicated team of marketing professionals at a price one hundredfold less than usual. Sounds nice? Then, you certainly need to try our Premium Services. Prices may vary based on the goals you wish to reach and budgets at your disposal. For a more detailed description of our Premium Services, please, visit this link https://isokonow.com/premium-ads-p29

How to buy Premium Services?

To buy Premium services, you should follow this link https://isokonow.com/premium-ads-p29, choose a Premium Package which suits you best and click on Promote Now button.

HOW TO BUY ON ISOKONOW

How to buy goods on IsokoNow?

When you choose your favorite item:

1) Click on the button “Contact Seller” to contact the seller, and to ask whatever you want about this product!
2) Сlick on the button “Show phone” and call the seller directly to make the purchase or to ask about the details of this product!